Office Hours – What to Expect

Overview: Book appointments through startuphaven.com/office-hours by selecting a type of appointment, then a team member, and confirming a date/time slot. You’ll receive email confirmations and reminders, including a virtual meeting link. Remember to check your Office Hours Dashboard to make any changes or cancel appointments.

All members have access during Beta. Afterwards more appointments will be limited to Levels 1 & 2.

Go to startuphaven.com/office-hours:

  • Grid: Select Appointment Type> Select Team Member> Select Date> Select Time.
  • Fill out Information. If possible, include your questions or topics for the team member.
  • Book this appointment>You’re All Set!

You’ll Receive

  • (Immediate) Email confirmation, calendar & Web Meeting links.
  • (Evening Before Appointment) Email reminder

  • Take a moment to prepare for your virtual session and have the link handy.
  • Review what you hope to discuss with your advisor. Good luck!

If your advisor must cancel or reschedule, you will receive an Email notification.

Overview:

As a Startup Haven Advisor
Set your availability: startuphaven.com/advisor-profile so members can book half-hour sessions
You’ll receive
Email Reminders (Zoom links & member questions)
You can
Reject/cancel appointments in your profile
New Advisors
1. Complete this brief form
2. Email Alexa to add your topics
See below for complete instructions

  • Login: startuphaven.com
  • Navigate to: https://startuphaven.com/office-hours-dashboard/
  • My Profile tab:
    • Under Contact, edit your info → Save if changed
  • Availability sub-tab:
    • Add blackout dates (federal holidays already blocked)
    • Working Hours:
      • Default (9am–5pm) or
      • Custom (select blocks to turn them green – Available. Or erase them to make them white- Unavailable)
    • Connect Google Calendar: To prevent double-booking
    • Save your changes
  • Web Meetings sub-tab:
    • Enter your custom virtual link (Zoom, Meet, etc.)
    • Save your changes

You’ll Receive…

Immediate Email Confirmation:

  • Calendar invite (includes your meeting link)
  • Member’s name/email
  • Questions/topics

Day Before Email: 

  • Agenda of next-day sessions

  • Use your Web Meeting link
  • Review member’s discussion details

  • Navigate to: Office Hours Dashboard → Appointments
  • Select the meeting:
    • Reschedule: “View” → “Reschedule”
    • Cancel: “Cancel” → Provide a note for the member
    • (Do not delete the calendar item as this will not send a notification to the member)
  • If a member cancels, you’ll get an email notification

  • Fill out this brief form.
  • Watch for follow-up